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Service Agreement Form

Psychologist-Patient Services Agreement

This document (the Agreement) contains important information about our professional services and business policies. It
also contains summary information about the Health Insurance Portability and Accountability Act (HIPAA), a federal law
that provides privacy protections and patient rights with regard to the use and disclosure of your Protected Health
Information (PHI) used for the purpose of treatment, payment, and health care operations. HIPAA requires that we
provide you with a Notice of Privacy Practices (the Notice) for use and disclosure of PHI for treatment, payment and
health care operations. The Notice, which is attached to this Agreement, explains HIPAA and its application to your
personal health information in greater detail. The law requires that we obtain your signature acknowledging that we have
provided you with this information at the end of this session. Although these documents are long and sometimes
complex, it is very important that you read them carefully before your next session. We can discuss any questions you
have about the procedures at that time. When you sign this document, it will also represent an agreement between us.
You may revoke this Agreement in writing at any time. That revocation will be binding on us unless we have taken action
in reliance on it; if there are obligations imposed on us by your health insurer in order to process or substantiate claims
made under your policy; of if you have not satisfied any financial obligations you have incurred.

Psychological Services

Psychological services can be defined as psychological evaluation, assessment, diagnosis, and treatment services to
patients per the regulations governing the practice of Psychology in the State of Utah.

Psychotherapy

Psychotherapy is not easily described in general statements. It varies depending on the personalities of the psychologist
and patient, and the particular problems you are experiencing. There are many different methods we may use to deal
with the problems that you hope to address. Psychotherapy is not like a medical doctor visit. Instead, it calls for a very
active effort on your part. In order for the therapy to be most successful, you will have to work on things we talk about
both during our sessions and at home.
Psychotherapy can have benefits and risks. Since therapy often involves discussing unpleasant aspects of your life, you
may experience uncomfortable feelings like sadness, guilt, anger, frustration, loneliness, and helplessness. On the other
hand, psychotherapy has also been shown to have many benefits. Therapy often leads to better relationships, solutions
to specific problems, and significant reductions in feelings of distress. However, there are no guarantees of what you will
experience.
Your first few sessions will involve an evaluation of your needs. By the end of the evaluation, your therapist will be able
to offer you some first impressions of what your work will include and a treatment plan to follow if you decide to continue
with therapy. You should evaluate this information along with your own opinions of whether you feel comfortable
working with your therapist. Therapy involves a large commitment of time, money, and energy, so you should be very
careful about the therapist you select. If you have questions about any of our clinical or administrative procedures, we
should discuss them whenever they arise. If your doubts persist, we will be happy to help you set up a meeting with
another mental health professional for a second opinion.

Meetings

We normally conduct an evaluation that will last from 2 to 4 sessions. During this time, you can determine if we are the
best therapists to provide the services you need in order to meet your treatment goals. If psychotherapy is begun, we
will usually schedule one 55-minute session (one appointment hour of 55 minutes duration) per week at a time you agree
upon with your therapist, although some sessions may be longer or more frequent. Once an appointment hour is
scheduled, you will be expected to pay for it unless you provide 24 hours advance notice of cancellation [unless we agree
that you were unable to attend due to circumstances beyond your control]. It is important to note that insurance
companies do not provide reimbursement for cancelled sessions. [If it is possible, we will try to find another time to
reschedule the appointment.]

Professional Fees

Our regular session fee is $150.00 for any PhD level practitioner, $140.00 for any Master’s level practitioner. In addition
to weekly appointments, we charge this amount for other professional services you may need, though we will break down
the hourly cost if we work for periods of less than one hour. Other services include report writing, telephone
conversations lasting longer than 10 minutes, consulting with other professionals with your permission, preparation of
records or treatment summaries, and the time spent performing any other service you may request of us. If you become
involved in legal proceedings that require your therapist’s participation, you will be expected to pay for all of our
professional time, including preparation and transportation costs, even if we are called to testify by another party.
[Because of the difficulty of legal involvement, we charge $300.00 per hour for preparation and attendance at any legal
proceeding.]

Contacting Us

Due to our work schedules, we are often not immediately available by telephone. While we are usually in the office
between 9:00am and 6:00pm Monday through Thursday, your therapist probably will not be able answer the phone
because he/she is usually with patients. When we are unavailable, our telephones are answered by the receptionist
[during normal office hours, 9:00am to 5:00pm Monday through Thursday], an answering service [when the secretary is
not present and you dial 801.816.1801], or voice mail [when the secretary is not present and you dial 801.816.1809].
During our office hours, the receptionist usually informs us of phone calls between our appointments. The answering
service can usually reach us after hours in an emergency. The voice mail is usually taken by the secretary. We will make
every effort to return your call on the same day you make it, with the exception of Friday - Sunday, after hours, and
holidays. If you are difficult to reach, please inform us of some times when you will be available. [In emergencies and
after hours, please call 801.816.1801 to reach the answering service.] If you are unable to reach your therapist and feel
that you can’t wait for a return call, contact your family physician or the nearest emergency room and ask for the
psychologist or psychiatrist on call. If your therapist will be unavailable for an extended time, we will provide you with
the name of a colleague to contact, if necessary.

Limits on Confidentiality

The law protects the privacy of all communications between a patient and a psychologist. In most situations, we can only
release information about your treatment to others if you sign a written Authorization form that meets certain legal
requirements imposed by HIPAA. There are other situations that require only that you provide written, advance consent.
Your signature on this Agreement provides consent for those activities, as follows:

  • Your therapist may occasionally find it helpful to consult other health and mental health professionals
    about a case. During a consultation, we make every effort to avoid revealing your identity. The other
    professionals are also legally bound to keep the information confidential. If you don’t object, we will not
    tell you about these consultations unless your therapist feels that it is important to the work you are
    doing. Your therapist will note all consultations in your Clinical Record (which is called “PHI” in the Notice
    of Psychologist’s Policies and Practices to Protect Your Health Information).
  • You should be aware that we practice with other mental health professionals and that we employ both
    clinical and administrative staff. In most cases, your therapist will need to share protected information
    with these individuals for both clinical and administrative purposes, such as scheduling, billing, and
    quality assurance. All of the mental health professionals are bound by the same rules of confidentiality.
    All staff members have been given training about protecting your privacy and have agreed not to release
    any information outside of the practice without the permission of a professional staff member.
  • We also have contracts with Utah Health Information Network for electronic billing and a collection
    agency. As required by HIPAA, we have a formal business associate contract with these businesses, in
    which they promise to maintain the confidentiality of this data except as specifically allowed in the
    contract or otherwise required by law. If you wish, the staff can provide you with a blank copy of the
    contract.
  • Disclosures required by health insurers or to collect overdue fees are discussed elsewhere in this
    Agreement.

There are some situations where your therapist is permitted or required to disclose information without either your
consent or Authorization.

  • If you are involved in a court proceeding, the patient-psychologist privilege provides a degree of
    protection. However, if a judge issues an order for the records, we are required to release those records.
    Otherwise, your records will not be released without a signed Authorization for you or your legal
    representative. If you are involved in or contemplating litigation, you should consult with your attorney
    to determine whether a court would be likely to order us to disclose information.
  • If a government agency is requesting the information for health oversight activities, we are required to
    provide it for them.
  • If a patient files a complaint or lawsuit against any individual therapist or Corner Canyon Counseling and
    Psychological Services, we may disclose relevant information regarding that patient in order to defend the
    therapist or the group.
  • If a patient files a worker’s compensation claim, we must, upon appropriate request, provide a copy of
    the patient’s record to the appropriate parties, the patient’s employer, the workers’ compensation
    insurance carrier or the Labor Commission.

There are some situations in which your therapist is legally obligated to take action. Whenever your therapist judges that
it is necessary to protect the patient or others from harm, we may have to reveal some information about a patient’s
treatment. These situations are unusual in our practice.

  • If your therapist has reason to believe that a child has been or is likely to be subjected to incest,
    molestation, sexual exploitation, sexual abuse, physical abuse, witnessing domestic violence, or neglect,
    the law requires that we immediately notify the Division of Child and Family Services or an appropriate
    law enforcement agency. Once such a report is filed, we may be required to provide additional
    information.
  • If your therapist has reason to believe that any vulnerable adult has been the subject of abuse, neglect,
    abandonment or exploitation, we are required to immediately notify Adult Protective Services intake.
    Once such a report is filed, we may be required to provide additional information.
  • If a patient communicates an actual threat of physical violence against an identifiable victim, we are
    required to take protective actions. These actions may include notifying the potential victim and
    contacting the appropriate law enforcement agency, and/or seeking hospitalization for the patient. In
    choosing to work with Corner Canyon Counseling and Psychological Services, you also agree to and
    understand that if there is an identifiable class of victims we will also notify law enforcement of the
    danger.
  • If a patient threatens to harm himself/herself, your therapist may be obligated to seek hospitalization for
    him/her, and/or to contact family members, law enforcement, or others who can help provide protection.
  • If communicable disease is reported to your therapist, we are required to report that disease to the Utah
    State Department of Health. Reportable communicable diseases include, but are not limited to: AIDS,
    Hepatitis, Sexual Transmitted Diseases, and Smallpox.
  • If such a situation arises, your therapist will make every effort to fully discuss it with you before taking any action and we
    will limit our disclosure to what is necessary.

    While this written summary of exceptions to confidentiality should prove helpful in informing you about potential
    problems, it is important that we discuss any questions or concerns that you may have now or in the future. The laws
    governing confidentiality can be quite complex, and we are not an attorneys. In situations where specific advice is
    required, formal legal advice may be needed.

    Suicidality

    If you are presenting with some form of suicidality (i.e. suicidal thinking or a suicide attempt), it’s important to recognize
    the risks inherent in treatment, as well as a decision not to seek treatment. Randomized controlled trials for the
    treatment of suicidality have found reattempt rates during treatment as high as 47%, with a number of experimental
    treatments significantly reducing the rate of subsequent attempts by as much as half. The risk of a suicide attempt
    during treatment is greatest for those who have made multiple-suicide attempts. Treatments have also been found
    effective at preventing repeat suicide attempts, reducing symptoms related to suicidality and associated problems. One
    of the risks both in and out of treatment for various disorders is death, although this is infrequent and relatively rare.

    Specific rates vary across diagnoses in outpatient care. Treatments for all of these problems have been found to be
    effective. If you would like diagnosis-specific information, please let me know.
    We will talk more specifically about the issue of suicidal thoughts and behavior in our commitment to treatment
    agreement. A primary target in treatment will be the reduction of suicidal thoughts and behaviors. An important element
    of therapy involves learning new skills that will help you to more effectively manage your emotions, reactions, and
    relationships with others without suicidal behavior. As you learn these new skills, you should begin to notice
    improvements in your mood and how you feel you are managing your life.

    You should be aware that we will talk about some things that will be very painful for you. We will do this when both of
    us feel that you have acquired the skills to be able to deal with these emotions and we will work together to help you
    benefit from these experiences.

    Early in your therapy we will set up a crisis response plan that will include specific steps for you to follow when you begin
    to feel upset or in crisis. We expect you to make every effort to carry out these plans and we will address any obstacles
    that come up when you try to use this crisis response plan. This is a very critical part of your treatment and it is less
    likely that your treatment will be successful if you do not utilize this plan.
    What is clear is that the use of a crisis response plan and a willingness to fully engage in the treatment process will
    reduce risks and increase the effectiveness of treatment. Given the risk of problems in treatment for those with chronic
    suicidality, it’s important to recognize and understand up front the potential need for family support and involvement in
    care. This might mean allowing us to contact a family member or significant other during a suicidal crisis. It’s also critical
    to recognize the need for an honest and trusting relationship in treatment, one allowing for you to be direct and specific
    when problems with treatment compliance emerge. To provide you with the best possible care we may decide to (or
    need to) involve other professionals in your treatment. Therefore we will need to maintain an open line of
    communication between and among all those professionals involved in your treatment.

    Professional Records

    You should be aware that, pursuant to HIPAA, Corner Canyon Counseling and Psychological Services keeps Protected
    Health Information about you in two sets of professional records. One set constitutes your Clinical Record. Your Clinical
    Record may include the following:

    1. Your intake form.
    2. Your Medical History Form
    3. A signed copy of this service agreement.
    4. Your insurance information and records of our contacts with your insurance company.
    5. Billing and payment records.
    6. A record of your contacts with your therapist.
    7. A record of any disclosures of information from this office.
    8. Your signed authorizations for disclosure of information.
    9. A treatment plan (demographics, your reasons for seeking treatment, symptoms and problems, treatment history
    (both psychological and medical), assessments of suicide/abuse/homicide, assessment of chemical
    abuse/dependency, medication information, information about your primary care physician, testing, diagnosis,
    treatment goals, planned interventions, information about potential barriers to treatment, referral notes, and
    criteria for treatment termination) and any revisions to that treatment plan.
    10. Your Social History Questionnaire.
    11. Process notes (diagnosis, treatment goals, interventions, a very brief description of the session, and outcome
    assessment information).
    12. Any correspondence or disclosure from this office.
    13. Any releasable correspondence to this office.
    14. Any additional requests or contracts you sign with this office.
    15. Psychological evaluations.
    16. Information concerning consultations.

    Except in unusual circumstances that involve danger to yourself and/or others or where information has been
    supplied to us confidentially by others, you may examine and/or receive a copy of your Clinical Record, if you request
    it in writing. Because these are professional records, they can be misinterpreted and/or upsetting to untrained
    readers. For this reason, we recommend that you initially review them in the presence of your therapist, or have
    them forwarded to another mental health professional so you can discuss the contents. In most situations, we are
    allowed to charge a copying fee of $1.50 per page (and for certain other expenses). The exceptions to this policy are
    contained in the attached Notice Form. If your therapist or Corner Canyon Counseling and Psychological Services
    refuses your request for access to your Clinical Record, you have a right of review (except for information supplied to
    us confidentially by others), which your therapist will discuss with you upon request.
    In addition, we also keep a set of Psychotherapy Notes. These Notes are for your therapist’s own use and are designed
    to assist your therapist in providing you with the best treatment. While the contents of Psychotherapy Notes vary from
    client to client, they can include the following:

    1. Contents of our conversations and therapeutic sessions and your therapist’s analysis of those conversations and
    therapeutic sessions.
    2. A record of therapeutic assignments.
    3. Specific plans for treatment and future directions in therapy.
    4. Your therapist’s interpretation of how therapy is progressing.
    5. Any particular sensitive information that you reveal to your therapist (i.e. memories of childhood abuse and/or
    abuse perpetrators, information about core beliefs, particular information about traumas you have experienced,
    etc.).
    6. Information revealed to us by others to whom we have promised confidentiality.
    7. Raw testing data for any psychological evaluation.
    8. Raw testing data for outcome assessment.

    These Psychotherapy Notes are kept separate from your Clinical Record. Your psychotherapy notes are not available to
    you and cannot be sent to anyone else, including insurance companies. They will not be made available in legal
    proceedings.

    Patient Rights

    HIPAA provides you with several new or expanded rights with regard to your Clinical Record and disclosure of protected
    health information. These rights include requesting that we amend your record; requesting restrictions on what
    information from your Clinical Record is disclosed to others; requesting an accounting of most disclosures of protected
    health information that you have neither consented to nor authorized; determining the location to which protected
    information disclosures are sent; having any complaints you make about our policies and procedures recorded in your
    records; and the right to a paper copy of this Agreement, the attached Notice form, and our privacy policies and
    procedures. We are happy to discuss any of these rights with you.

    Minors and Parents

    Patients under 14 years of age who are not emancipated and their parents should be aware that the law may allow
    parents to examine their child’s treatment records unless your therapist believes that such access is likely to injure the
    child, or we agree otherwise. Since parental involvement in therapy is important, it is the policy of Corner Canyon
    Counseling and Psychological Services to request an agreement between a child patient between 14 and 18 and his/her
    parents allowing your therapist to share general information about the progress of the child’s treatment and his/her
    attendance at scheduled sessions. Your therapist will also provide parents with a summary of their child’s treatment
    when it is complete. Any other communication will require the child’s authorization, unless your therapist believes that
    the child is in danger or is a danger to someone else, in which case, your therapist will notify the parents of their concern.
    Before giving parents any information, we will discuss the matter with the child, if possible, and do our best to handle any
    objections he/she may have.

    Billing and Payments

    You will be expected to pay for each session at the time it is held, unless we agree otherwise or unless you have
    insurance coverage that requires another arrangement. Copayments and payments on deductibles are a legal contract
    between the patient and the insurance carrier. We are required to honor your insurance contract.
    Payment schedules for other professional services will be agreed to when they are requested.
    If your account has not been paid for more than 60 days and arrangements for payment have not been agreed upon,
    Corner Canyon Counseling and Psychological Services has the option of using legal means to secure the payment. This
    may involve hiring a collection agency or going through small claims court which will require us to disclose otherwise
    confidential information. In most collection situations, the only information we release regarding a patient’s treatment is
    his/her name, the nature of services provided, and the amount due. [If such legal action is necessary, its costs will be
    included in the claim.]

    Insurance Reimbursement

    In order for us to set realistic goals and priorities, it is important to evaluate what resources you have available to pay for
    your treatment. If you have a health insurance policy, it will usually provide some coverage for mental health treatment.
    Our staff will fill out forms and provide you with whatever assistance we can in helping you receive the benefits to which
    you are entitled; however, you (not your insurance company) are responsible for full payment of our fees. It is very
    important that you find out exactly what mental health services your insurance policy covers.
    You should carefully read in your insurance coverage booklet that describes mental health services. If you have
    questions about the coverage, call your plan administrator. Of course, our staff will provide you with whatever
    information we can based on our experience and will be happy to help you in understanding the information you receive
    from your insurance company. If it is necessary to clear confusion, our staff will be willing to call the company on your
    behalf.

    Due to the rising costs of health care, insurance benefits have increasingly become more complex. It is sometimes
    difficult to determine exactly how much mental health coverage is available. “Managed Health Care” plans such as HMOs
    and PPOs often require authorization before they provide reimbursement for mental health services. These plans are
    often limited to short-term treatment approaches designed to work out specific problems that interfere with a person’s
    usual level of functioning. It may be necessary to seek approval for more therapy after a certain number of sessions.
    While much can be accomplished in short-term therapy, some patients feel that they need more services after insurance
    benefits end. [Some managed-care plans will not allow us to provide services to you once your benefits end. If this is the
    case, our staff will do their best to find another provider who will help you continue your psychotherapy.]
    You should also be aware that your contract with your health insurance company requires that we provide it with
    information relevant to the services that we provide to you. Your therapist is required to provide a clinical diagnosis.
    Sometimes your therapist is required to provide additional clinical information such as treatment plans or summaries, or
    copies of your entire clinical record. In such situations, we will make every effort to release only the minimum
    information about you that is necessary for the purpose requested. This information will become part of the insurance
    company files and will probably be stored in a computer. Though all insurance companies claim to keep such information
    confidential, we have no control over what they do with it once it is in their hands. In some cases, they may share the
    information with a national medical information databank. Your therapist will provide you with a copy of any report they
    submit, if you request it. By signing this Agreement, you agree that we can provide requested information to your
    carrier.

    Once we have all of the information about your insurance coverage, we will discuss what we can expect to accomplish
    with the benefits that are available and what will happen if they run out before you feel ready to end your sessions. It is
    important to remember that you always have the right to pay for our services yourself to avoid the problems described
    above [unless prohibited by contract].

    Your signature below indicates that you have read the information in this document and agree to abide by its terms
    during our professional relationship.

    Service Agreement

    YOUR SIGNATURE BELOW INDICATES THAT YOU HAVE READ THIS AGREEMENT AND AGREE TO ITS TERMS AND ALSO SERVES AS AN ACKNOWLEDGEMENT
    THAT YOU HAVE RECEIVED THE HPAA NOTICE FORM DESCRIBED ABOVE.

    By typing your name you have created an electronic signature as legally binding as your handwritten signature.

Phone: 801.438.6059 | Fax: 801.501.0249

Draper Office

248 East 13800 South, #4
Draper, UT 84020
801.438.6059

Bluffdale Office

14241 South Redwood Road Suite 100
Bluffdale, UT 84065
801.610.1573